Staff Scheduling
Step-by-step process on “How to view IT staff scheduling” in Zsuite, Quick and Easy with this video.
Select a calendar with appropriate staff schedule.
Settings: Here are some of the settings you can do for the Template. These are some of the mandatory fields.
Select Email Format: Here you can find some formats available for the Email, you can select from them.
Sender Email Address: Give the email address of the sender here.
Sender Caller ID: Give caller id here.
Delivery Order: Here you can see the options for Delivery order that are already given by the management. Select from them.
Delivery Method: Here are 4 delivery methods like SMS devices, Email Address, Mobile Phone and Landline.
Broadcast Duration: Select the options for the duration of the message broadcast.
Contact cycles: You can select contact cycles here. There are up to 20 cycles available.
Interval between Delivery Method: There is an interval from 5 min to 55 min.
Language: English (USA), English (U.K), Hindi are available. Select your preferred language.
Viewing a Template: Click on the view button to view a Template. Below are the Template details.
Below are the Template details.
Incident Template Details: Here you can view the details like Template Name, Template type, created on, updated on, Created by and Category.
Target Recipients: This gives us the details of the recipients like Contact name, Delivery methods like Email, SMS etc, Record type like Employee, Manager etc, External Id is employee code, created by is the person who created and created date is the date when it is created.
Message Preview: This part of the details shows you the preview of the message that is sent.
Broadcast settings: The details you can see here are sender email id, sender caller Id, Delivery order type, Delivery methods, Broadcast duration, Interval between delivery methods and the language in which message is sent.
Editing a Template:
You can Edit a Template by clicking on the edit button.
You will find the same options like in the Creating a Template. Same process as that.
Deleting a Template:
Click on Actions -> Delete.
You can also copy the Template.
Form Fields:
While launching a notification, we need to fill the form fields which were selected.
Launching a Template:
By clicking on Actions on the main screen. Actions – > Launch Now
On the new window opened, review the details and select the required Time zone from the dropdown and then click on Launch Button present on the bottom.
The user will be redirected to the “Form Field details” page.
The user can edit the details and click on the “Save” button.
Delete Form Field
Click on “Form Field Name” or the “Actions” dropdown and click “Delete”.
