Who Can Access Major Incident Management Features?

Incident Manager : Incident Manager is the one who is authorized to respond, coordinate and manage Incidents to minimize its impact on operations.

This role will have full access permissions on all Entities belonging to Incident Management .

Incident Operator : An Incident Operator is the one who is authorized to act and operate on Incident Management incidents that can affect the Incident Management service quality disrupting or deterring the dependent business operations. They register Incident Management incidents to assign the same to the appropriate support group.  

Incident operator can launch Existing Incident Templates or Create New Incident Management Incidents or View Alerts or  View Integration & Analytics .

Incident Responder : Incident responders will receive notification either as SMS or E Mail or Voice Call or Push Notifications.
For which each Incident Responder is created as a Contact in Z suite, so that the contact details and respective staff scheduling calendar for Incident notifications are available.

 Incident Responder is the one who is responsible to fix the underlying issue with the Incident . Incident responders will receive notification either as SMS or EMAIL or Voice CALL or Push Notifications. Each Incident Responder must be first created as a Contact in Zsuite, so that  Staff Scheduling and contact details for Incident related Notifications are available during Broadcast. In case, if the Organization is using Zapoj Workspaces , then contact will be generated as Workspace Member for Team Communications & Collaborations .  Additionally Incident responders will have access to Zsuite to monitor incoming Alerts , Metrics , Incident status etc .

Incident Responder role users, can only View Incident , Alerts, Analytics and Integration flows. Incident Responders can add notes to Open Incidents.