Overview

Every organization have their own IT assets, At Zapoj we termed IT assets as a IT processes it may represent a piece of software, or a server, or a cluster of servers.

Every organization will have IT processes like HRMS, supply chain management, CRM, E-commerce management, Security management, Backup and recovery management, or their own software system.

Each IT process will have multiple IT services as a micro service, for example HRMS processes will have Recruitment service, onboarding service, employee scheduling and payroll services etc.

Each IT service consists of lots of monitoring information related to their databases, code, and hosting servers, organizations will use different monitoring tools, to monitor this information.

At Zapoj for each monitoring tool of IT service, we will create one integration.

After creating the integration, we will get a unique integration URL, which can be integrated with any of the monitoring tool, which can able to accept the webhook connectivity.

After integration with the monitoring tool, any IT alert or incident happened in the monitoring tool, we will get the entire incident information to Zapoj.

Based on incident information, we can write some rulesets, if ruleset matches with the incident, then immediately you will receive the push notifications via voice call, SMS, and email.

Incidents will be launched based on the shift roaster, whoever is in the current shift they will receive the push notifications, that to incident initially will reach to all primary contacts added in the shift, if no primary contact is not acknowledged then immediately incident will go to secondary contacts, if no one secondary contact is not acknowledged then immediately incident will go to escalation contacts.

You can easily track the reports and analytics about each incident like when an incident is launched, who received it, when acknowledged, and when the incident gets closed like that you will get lots of analytical information.