IT Process

Click on Name of the IT Process to view it. Here are the Details you find there like Process Name ,Process Description, Services Count, Response Time, Resolve Time, Close Time, Actions.

Creating a New Process:

 The user will be directed to a “New Process” page. Fill the mandatory details for creating a new process.

Viewing a history:

Edit an Icon:

You can Edit  whenever you want by clicking on Actions ->Edit.

Change the details you want to and Update.

IT Services

Click on Name of the IT Services to view it. Here are the Details you find there like Services Name, Description,process ,Status ,calendar Name ,Actions.

Creating a New Services:

The user will be directed to a “New Services” page. Fill the mandatory details for creating a new Service.

Viewing a history:

Settings:

Click on Viewing a history: view it. Here are the Details you find there like Settings, integrations,Ruleset,maintenance mode,service dependence

Creating a New integration:

The user will be directed to a “New integration” page. Fill the mandatory details for creating a new integration.

Creating a New Ruleset  :

The user will be directed to a “New Ruleset” page. Fill in the details for creating a newRuleset.

Creating a New Maintenance Mode  :

The user will be directed to a “New Maintenance Mode” page. Fill in the details for creating a new Maintenance mode.

Creating a New service dependency Mode  :

The user will be directed to a “New service dependency  Mode” page. Fill in the details for creating a new service dependency mode.

Click on Active Incidents Here are the Details you find there like active incidents, history incidents. and incident id ,incident title ,priority ,launched on ,incident  mode, launched by .

Click on History Incidents: Here are the Details you find for past incidents, incident id , incident title , priority,launched on ,incident mode,launched by .

Edit an Icon:

You can Edit whenever you want by clicking on Actions ->Edit.

Change the details you want to and Update.