Chat Ops
Click on the Chat Ops Option.
Users can see the calling and messaging options.
Users can send, Edit, and Delete messages and also have Bold, Italic, Underline, Strikethrough, Quotes, Numeric, dots, and insert File options.
Click on the Calling icon.
Close Template
Click on the Incident ID.
Users will be redirected to the Incident view page and click on the “Actions” dropdown and click on “Close”.
After clicking on Close then the Incident Template navigates to the “History“ tab.
History
After completing specified Contact Cycles and Broadcast Duration, launched Incident Templates will be listed in History.
