IT Event Analytics

Click on Name of the IT Event Analytics to view it. Here are the Details you find there likeincident Trend, Incident response, Team Response, Alert Trend , Process Close Times,Service status.

Viewing a history:

Incident Trend: Click on History Incident Trend  Here are the Details you find for past incidents launched, Mean Time to Acknowledge, mean Time to Resolve.

Incident Status & No of Incidents per process view modes :

Here we have three types of modes are there like Table, pie and Bar 

In Table View Mode

In Bar view Mode :

Incidents opened by date and Status:

Incidents opened by date, process and Status

In table view Mode

Incident response: Click on History Incident response Here are the Details you find for past avg Time per service ,max Time per service .

Here we have three types of modes are there like Table, pie and Bar 

Meantime to ack per Service and mean time to resolve per service

mean time responded by date, service, and priority

Team response: Click on History Team response Here are the Details you find for past Mean time team response,Meantime Resolved.

Here we have three types of modes are there like line, Table and Bar 

In table view Mode

Meantime team response and Mean time-resolved

Alert Trend: Click on History Alert Trend Response Here are the Details you find for past No of Alerts per Service, Alerts by Date, and Service.

Here we have three types of modes are there like Table, pie and Bar 

no of Alerts Per integration type and no of Alerts per Severity

Process Close Times: Click on History Process Close Time Here are the Details you find for past Open Time, Response Time, Close Time.

Service status :

IT Event integrations

Click on Name of the IT Event integrations to view it. Here are the Details you find there like Integrations App List .