IT Event Alerts
Provides organizations with the ability to accelerate on-call staff response to unplanned IT issues and restore services within their service level agreements. IT Alerting calendar and shift management keep staff on-call schedules up to date and automatically determine who’s on-call (primary and backup), and who to escalate should that be needed.
- ‘1-click’ conferencing capability means people can quickly jump on a team call. No number to memorize or dial, no access code to enter; get automatically connected to the conference from a voice message, a SMS or an email from anywhere in the world. Incident managers can also easily decline callers or mute participants.
- Quickly access detailed reports and audit trails. Know instantly who was contacted, via which communication channel, as well as who responded, and at what time.
- Keep stakeholders and impacted users informed during the resolution process
- Reduce Noise of alerts coming from Monitoring tools.
- Deduplicate all alerts from monitoring tools. Analytics on Type of Alerts and incidents.
- Highly Customizable to meet business needs
- Improves Mean Time to Resolve.
- Ensure Communication & Collaborative Workspaces for Response Teams during Incident.
- Alert only staff who are on duty or on call.
- Brings responders, stakeholders on to common page
- Incident and communication tracking for Compliance needs.
IT Event Alerts:
IT Event History: Here you will find all the previous Templates. Every detail you see in the Template will be seen here also.
