Who Can Access IT Event Management Features?
IT Event Manager: An IT Event Manager is the one who is authorized to identify, respond and manage events that can affect the IT service quality to minimize its impact on operations.
This role will have full access permissions on all entities belonging to IT Event Management .
IT Event Operator: An IT Event Operator is the one who is authorized to act and operate on IT incidents that can affect the IT service quality, disrupting or deterring the dependent business operations. They register IT incidents to assign the same to the appropriate support group.
IT operator can launch Existing Incident Templates or Create New IT Incidents or View Alerts or View Integration & Analytics .
IT Incident Responder: IT Incident Responder is the one who is responsible to fix the underlying issue with the Incident . IT responders will receive notification either as SMS or EMAIL or Voice CALL or Push Notifications. Each IT Responder must be first created as a Contact in Zsuite, so that Staff Scheduling and contact details for Incident related Notifications are available during Broadcast. In case, if the Organization is using Zapoj Workspaces , then contact will be generated as Workspace Member for Team Communications & Collaborations . Additionally IT responders will have access to Zsuite to monitor incoming Alerts , Metrics , Incident status etc .
IT Responder role users can only View Incident, Alerts, Analytics and Integration flows. IT Responders can add notes to Open Incidents.
IT StakeHolder: IT Stakeholders are the Business owners of Services or Processes, who want to be informed of various incidents and metrics belonging to their Service or Incidents. IT StakeHolders will get notifications based on their wish to receive it as part of the staff schedule. IT Stakeholders can be logged in as Zsuite user, this role will have View access on Operations, Analytics tabs only.
