Major Incident Management Overview

This chapter introduces you to Incident creation with fields, templates, tasks and scenarios. Zapoj’s Major Incident Management System is a combination of pre-built plans by incident type, personnel, procedures and communications that work together in the event of an emergency to respond and manage the incident.

Customization Per Incident Type & Vertical

Ability to define Incident form fields and create custom Incident Template

Multi-Phase 

Incident can have multiple phases with different forms for each phase

Faster Response

Deploy pre-populated templates to initiate employee communication in seconds

Reach the Right Response Teams

Staff Scheduling, plan response Team Duty or on call shifts and reach them automatically.

Compliance

Platform provides Compliance audit reports on, who got alert, when they responded and incident operator Notes

Analytics

Metrics on Type of Incidents occurring, which teams are involved, how much time responded taken to acknowledge etc.