Who can access Mass Notification and Message Template features?

Mass Notification Manager: Mass Notification Manager is the one who is authorized to notify the respective stakeholders of critical events.

Mass Notification Manager has access to all the mass notification-related activities. Content writers have access to create message templates and managers have access to approve or create new message templates as well.

Mass Notification Dispatcher: Mass Notification Dispatcher is the one who is authorized to dispatch the emergency mass notification to the respective stakeholders on critical events.

Mass Notification Dispatcher can create, edit, send, and monitor critical event notifications to ensure that the right information is sent to the right people at the right time by tailoring the content, audiences, and methods in specific notification templates.

Content Writer: Content Writer is the one who is authorized to create and edit the content for the Incident message templates.

Content Writer can Create, Edit and Delete the Message templates for Incident Notifications, Incidents pertaining to both IT and Non-IT, View users and dashboards

Content Manager: Content Manager is the one who is authorized to create and edit the content or message templates.

Content Manager can Create, Edit and Delete the Message templates for Incident Notifications, Incidents pertaining to both IT and Non-IT, View users and respective dashboards.